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RETURNS & EXCHANGES

RETURN & EXCHANGE POLICY

There is nothing like getting a pair of new shoes!! However, there are times where the shoe does not fit or compliment an outfit like you thought it would! We will gladly accept returns or exchange your purchased item(s) if you ship them back to us within 14 days of receiving your order. Please read the return and exchange policy and proceed accordingly! 


 Please note that shipping and handling fees are non-refundable. You are responsible for cost of shipping to return the order to us and to get an exchange sent back to you.


Return Instructions:
•    Contact us at falsettollc@gmail.com to request a return and you will receive a Product Return Form to complete. Please include the form with your return, along with a copy of your invoice. Returned items will need to be in their original packaging. STORE CREDIT ONLY
•    We will only accept unworn items. If returned items are dirty, damaged, or have been worn, a 50% restocking fee will be applied and you will receive the 50% credit back in Falsetto store credit.
•    All Items need to be returned to: 
o    Falsetto LLC, 6615 Shelton Lane, Spotsylvania, VA 22553


Exchange Instructions:
•    Contact us at info@falsetto.shoes to request an exchange and you will receive a Product Exchange Form to complete. Please include the form with the items you are exchanging, along with a copy of your invoice. Items being exchanged need to be in their original packaging.
•    YOU MUST HAVE AUTHORIZATION FROM FALSETTO SHOETIQUE FOR AN EXCHANGE!
•    We will only accept unworn items for exchanges. If returned items are dirty, damaged, or have been worn, a 50% restocking fee will be applied and you will receive the 50% credit back in Falsetto store credit to make your exchange, with you having to pay the balance.
•    You are responsible for shipping costs to return the item for the exchange and for the new items being sent back to you, unless you are exchanging an item because it was damaged when you received it. In this case, we will cover the shipping cost for the exchanged item to be sent back to you.
•    All Items need to be returned for exchange to: 
o    Falsetto LLC, 6615 Shelton Lane, Spotsylvania, VA 22553

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